Accepting payments
Taking money from customers: what the methods are, how each one behaves, and which to offer where.
What is universal checkout?
One checkout that works out the customer’s network, country and gateway from their phone number, so you integrate once and reach everyone.
2 min read
How a mobile money payment actually works
From the moment a customer types their number to the moment the money is in your balance, and what can go wrong at each step.
2 min read
Payment links: getting paid without writing code
A link you send on WhatsApp or email that takes the money and records who paid, with no website and no developer involved.
2 min read
Accepting cards in Africa
Cards are a small share of local payments and most of your international ones, which makes them worth accepting for reasons that have nothing to do with volume.
2 min read
Why a payment fails, and what to tell the customer
Almost every failure is one of five things, and four of them are fixed by the customer trying again with better information.
2 min read
Refunds on mobile money
The customer gets the full amount back, you are debited only what you were actually credited, and the refund itself costs you nothing extra.
3 min read